IF TRACKING SHOWS ARRIVED
If your package shows as arrives but you don’t see it at your doorstop, we would kindly ask to check with everyone in the household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.
Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS so we also suggest having the customer contact their local post office and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.
Once an order has been marked as delivered, we do not take responsibility for that parcel.
CUSTOMER PLACED THE INCORRECT ORDER
We do not offer a refund or exchange on orders whereby the customer placed an incorrect order. This pertains to situations such sizing exchanges as well. In this event, the customer will need to order the product that they intended.
PRODUCT ISSUE (MISPRINT, WRONG SIZE, BAD GRAPIC)
If it is an issue whereby the wrong product, wrong size, bad graphic they we would need the following information:
- Order Number
- Date Ordered
- Photo of Item
Please send us this information and our quality control team will review and we can offer a refund or replacement once the issue is deemed faulty. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
If you would like replacement order, we would need
- Please provide the customer name and email
- Please provide the order number
- Please provide picture of wrong/ damaged item
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
PRODUCT ISSUE (BROKEN OR DAMAGED IN TRANSIT)
If your product is broken or damaged in transit, please file a claim with your local USPS office.